This week, I’m starting a new thing here at RagingServer, the weekly feature article. I’m going to have a new one every week, so keep reading. They’re going to be up every Tuesday morning.
The Decline of Service Standards
Service standards in recent years have declined in restaurants. Servers think they can get away with doing the bare minimum and still make their money, then they complain and whine when they come home with next to nothing. These servers are usually some of the worst that the industry has to offer, and they account for at least 75% of us. You see them mostly in chain restaurants (i.e. T.G.I. Fridays, O’Charleys, Applebees, etc.) and diner style restaurants (i.e. Denny’s, Waffle House, Steak and Shake, etc.) You won’t see them as often in a fine dining setting, but believe me, they’re there.
The servers I’m talking about are the ones who stand around during a busy shift. They’re the ones who don’t help out their co-workers carry out food, they don’t help keep ice bins filled, they don’t do anything other than stand around talking to other lazy co-workers. They’re the servers who come to your table when you sit down and say “What do you want to drink?” instead of “How are you all doing tonight?” They don’t care about you, their customers, they only care about making their money. They think that money is deserved without doing any work.